Payments & Billing
The Eagle River Water & Sanitation District provides monthly billing for water and wastewater services. Rates may be adjusted annually to address regulatory requirements, maintain aging infrastructure, enhance system resiliency, and support funding for essential water and wastewater projects through new bonds.
The Rates page describes the rates, charges, and fees associated with your account type.
To identify your account type you can log into your WaterSmart account or check the ‘Account Type’ section on your customer bill.
Make a Payment
We accept the following payment methods:
- Credit cards (no American Express)
- E-checks
- Physical checks
- Money orders
Payment Options:
Online bill pay and automated payments can be made in Paymentus, our bill payment portal and by using the step-by-step Users Guide.
One time credit card payments can be made using our automated phone system by calling
(970) 476-7480 and pressing '1'.Physical checks can be dropped in the payment drop box at our Vail Office building or mailed to our lockbox address below.*
For payment options for high bills, please call Customer Service at (970) 477-5451.
Eagle River Water & Sanitation District
846 Forest Road
Vail, CO 81657
Office hours are M - F, 8 a.m. to 4 p.m.
Lockbox
ERWSD
P.O. Box 712245
Denver, CO. 80271-2245
* Be sure to enclose the remittance slip.
Forecast Your Bill
Use our interactive, online bill forecasting tool to modify your water use and understand how your bill would change.
Billing
- Billing is done approximately every 30 days. Each bill is for the 30 days prior.
- Payments are due 17 days after the billing day and considered late 25 days after this date. Delinquency charges are assessed at 5% per month and will be added to the next billing statement if not paid.
- Service can be disconnected if payment is not received within two months of the billing due date.
- A $200 charge will be applied for service disconnection due to non-payment.
- For security reasons, we will not initiate a call to you for payment at any time. Please submit your payment via the methods listed above.
- We understand that customers may encounter financial hardships, if this is the case, please contact us, we are willing to make payment arrangements. Payment arrangements cannot be made after shut-off has occurred.
Monthly Costs
- Your bill consists of a service rate, water use rate, wastewater use charge, and additional charges and taxes, all of which are clearly detailed on each monthly bill.
- Monthly service rates are assessed based on the type and size of property and ensure service to your home. The residential service rates are based on your home’s square footage or SFE (SFE = Single Family Equivalent x 3000 sqft). The commercial service rates are based on the meter size.
- Sewer and water system impact fees are one-time fees and were paid by the developer or homeowner when the water and wastewater systems were first established in your home.
- Customers are required to report remodels or additions to ERWSD. Additional tap fees may be required and will be determined based on SFE (Single Family Equivalent) increase. A SFE is used as your billing multiplier (1 SFE = 3,000 sqft).
- Billing rates vary by service area and are always available on our rates page.
WaterSmart
Want to understand your water use, set targets to reduce your water use, and receive leak alerts? Sign up for the WaterSmart program, your FREE personalized water efficiency portal. You can track water usage, receive leak alerts, and compare your water use to similar households. Just enter the last 8 digits of the account number with the property zip code.
Some neighborhoods will not have access to the full WaterSmart functions (such as daily/hourly use) until system upgrades are completed.
Contact Information
The Customer Service department is responsible for delivering quality service in the areas of utility billing and customer support. This includes customer contact (telephone and walk-in), payment processing, credit/collections, and billing and tap fee collection.
The Customer Service office at 846 Forest Rd in Vail is open Monday through Friday, 8 a.m. to 4 p.m. You can speak to a Customer Service Specialist by calling (970) 477-5451 Monday through Friday, 8 a.m. to 4 p.m., or email [email protected].