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New Customers

The Eagle River Water & Sanitation District is a local government that provides efficient, reliable water
and wastewater service to its customers from east Vail to Wolcott. This page will introduce you
to our billing and payment process, show you how to track and manage your water use, and help you find
important information related to water use regulations, drinking water quality, rebates, and more.

Important Links & Resources

Outdoor Watering Schedule 

Consumer Confidence Report 

Water Use Regulations 

Water Conservation Rebates

Outdoor Water Conservation

Payments & Billing

To pay a bill or set up automatic payments, visit Paymentus our bill payment portal. For questions, see the Paymentus Users Guide.

You can also make a credit card payment anytime by phone using our automated system. 
Call 970-476-7480 and press '1'. 

Our office hours are 8 AM to 4 PM. To make a payment when the office is closed, please use the payment drop box at our Vail Office. 

Eagle River Water & Sanitation District
846 Forest Road
Vail, CO 81657

You may also mail checks to our water bill payment lockbox at:
ERWSD
P.O. Box 712245
Denver, CO. 80271-2245

* Be sure to enclose the remittance slip. 

Billing

  • Billing is done approximately every 30 days. Each bill is for the 30 days prior.
  • Payments are due 17 days after the billing day and considered late 25 days after this date. Delinquency charges are assessed at 5% per month and will be added to the next billing statement if not paid.
  • Service can be disconnected if payment is not received within two months of the billing due date.
  • A $175 charge will apply to disconnect and $175 for reconnecting if a field crew member is dispatched due to non-payment.
  • For security reasons, we will not initiate a call to you for payment at any time. Please submit your payment via the methods listed above. 
  • We understand that customers may encounter financial hardships, if this is the case, please contact us, we are willing to make payment arrangements. Payment arrangements cannot be made after shut-off has occurred.

Monthly Costs

  • Your bill consists of a service rate, water use rate, wastewater use charge, and additional charges and taxes, all of which are clearly detailed on each monthly bill.
  • Monthly service rates are assessed based on the type and size of property and ensure service to your home. The residential service rates are based on your home’s square footage or SFE (SFE = Single Family Equivalent x 3000 sqft). The commercial service rates are based on the meter size.
  • Sewer and water system impact fees are one-time fees and were paid by the developer or homeowner when the water and wastewater systems were first established in your home.
  • Customers are required to report remodels or additions to ERWSD. Additional tap fees may be required and will be determined based on SFE (Single Family Equivalent) increase. A SFE is used as your billing multiplier (1 SFE = 3,000 sqft).
  • Billing rates vary by service area and are always available on our rates page. 

Image of an explanation of how to read your customer bill.

Sewer Averaging 

For wastewater service, the monthly charge during the winter (December through March use) is calculated by applying the wastewater use rate to the amount of water used. The monthly wastewater charge for the remaining eight billing periods is calculated by applying the wastewater use rate to the average amount of water that was used per month during the winter months. This is done because customers tend to use more water for outdoor purposes during the summer months. Averaging is intended to capture your average impact on the wastewater system.

Sewer averaging example:

Month Water Use (in kgals)
December 6
January 6
February 7
March 5
AVERAGE 6
Wastewater (Sewer) Service Charge (min 5 kgal per SFE) $36.72
Additional Winter Average Charge (per kgal) $7.34
Rate for April - November $44.06

 

 

 

 

 

 

 

 

 

WaterSmart

Want to understand your water use, set targets to reduce your water use, and receive leak alerts? Sign up for the WaterSmart program, your FREE personalized water efficiency portal. You can track water usage, receive leak alerts, and compare your water use to similar households.

Sign up here. Enter the last 8 digits of the account number with the property zip code.

WaterSmart is not currently available for Minturn customers. Some neighborhoods will not have access to the full WaterSmart functions (such as daily/hourly use) until system upgrades are completed.

Contact Information

The Customer Service department is responsible for delivering quality service in the areas of utility billing and customer support. This includes customer contact (telephone and walk-in), payment processing/cashiering, credit/collections, and billing and tap fee collection.

The Customer Service office at 846 Forest Rd in Vail is open Monday through Friday, 8 a.m. to 4 p.m. You can speak to a Customer Service Specialist by calling 970-477-5451 Monday through Friday, 8 a.m. to 4 p.m., or email [email protected].