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Jan. 31, Geneva Dr. emergency water service outage

January 31, 2024
Geneva Dr. Water Main break
Broken water main. 

6 p.m., Feb. 1, 2024 

Repair is complete and water service has been restored to all residents and fire hydrants in the affected area. 

Crews will be back onsite tomorrow, Feb. 2, for site clean up. 

Crews have reopened valves on the water main to restore water service. Properties may temporarily experience low water pressure until water lines refill. A temporary outage normally entraps some air in the water distribution system, which can cause water to have a cloudy appearance. It also stirs up sediment in water mains that may briefly cause discolored water. The water is safe to drink.

To clear your pipes of entrapped air and discoloration, run cold water faucets that do not have a screen,
such as those in tubs or an outside spigot. Flush your lines until the water runs clear.

If you have questions, contact Customer Service at 970-477-5451 during normal business hours (8 a.m. to 4 p.m., Monday through Friday). 

To report an after-hours water or sewer emergency, call 970-476-7480 and press '5' to be redirected to our answering service

4:30 p.m., Feb. 1, 2024

The water leak has been located and repairs are in progress. 

Crews will stay on site this evening until the repair is complete and water service can be restored. 

Residents will continue to be without water service until the leak is fixed. 

Showers will continue to be available for residents at the Marriott Streamside at the West Vail roundabout at 2284 S. Frontage Rd. W. Residents can access the showers by checking in at the front desk anytime between
8 a.m. and 11 p.m. 

Once water service has been restored, properties may temporarily experience low water pressure until water lines refill. A temporary outage normally entraps some air in the water distribution system, which can cause water to have a cloudy appearance. It also stirs up sediment in water mains that may briefly cause discolored water. The water is safe to drink.

To clear your pipes of entrapped air and discoloration, run cold water faucets that do not have a screen,
such as those in tubs or an outside spigot. Flush your lines until the water runs clear.

If you have questions, contact Customer Service at 970-477-5451 during normal business hours (8 a.m.
to 4 p.m., Monday through Friday).

To report an after-hours water or sewer emergency, call 970-476-7480 and press '5' to be redirected to our
answering service.


12 p.m., Feb. 1, 2024

Geneva Dr outage 2
This map was produced by Eagle River Water & Sanitation District. Use of this map should be for general purposes only. ERWSD does not warrant the accuracy of the data contained herein.

Excavation is underway to expose the pipe and locate the water leak. 

Residents will continue to be without water service until the leak is fixed. 

Showers are available for residents at the Marriott Streamside at the West Vail roundabout at 2284 S. Frontage Rd. W. Residents can access the showers by checking in at the front desk anytime between
8 a.m. and 11 p.m. 

9 a.m., Feb. 1, 2024

Equipment and crews have been mobilized onsite and excavation has begun to locate and expose the leak. 

For affected residents: The Marriot Streamside has graciously agreed to allow use of its
shower facilities until water service is restored. Showers will be available from 8 a.m. to 11 p.m. 

People affected by the water outage should go to the front desk to sign in and provide their name and property address. Marriott Streamside is located by the West Vail roundabout at 2284 S. Frontage Rd. W. 

The water service outage will continue until the repair is complete.  

6 p.m., Jan. 31, 2024

For affected residents: The Marriot Streamside has graciously agreed to allow use of its
shower facilities until water service is restored. Showers will be available until 11 p.m. this evening
(Jan. 31) and again at 8 a.m. in the morning, Feb.1. 

People affected by the water outage should go to the front desk to sign in and provide their name and property address. Marriott Streamside is located by the West Vail roundabout at 2284 S. Frontage Rd. W. 

4:30 p.m., Jan. 31, 2024

Crews have cleared the site of ice and snow to prep for excavation. They will return in the morning at
7:30 a.m. to begin excavation for repairs. 

District staff will be delivering water and bottled water to affected residents this evening. 

The water service outage will continue through the night and into tomorrow, Feb. 1, until the repair is complete.  

 

10:45 a.m., Jan. 31, 2024

District crews are onsite assessing the situation and preparing for repairs. 

Affected properties have been notified and will be without water service until further notice.

Crews will work as quickly and safely as possible to repair the leak. 

Updates will continue to be posted throughout the day. 

If you have questions, contact Customer Service at 970-476-7480 during normal business hours
(8 a.m. to 4 p.m., Monday through Friday). 

To report an after-hours water or sewer emergency, call 970-476-7480 and press '5' to
be redirected to our answering service. 

 


 

6:45 a.m., Jan. 31, 2024

There is an emergency water service outage on Geneva Dr. in west Vail due to a water main leak. 

Affected properties will be without water service until further notice (see map of outlined properties)

Crews will be onsite by 7:15 a.m. Jan. 31, to notify residents and assess the situation.