
6:30 p.m., Feb. 8, 2024
The leak has been repaired and water service has been restored to all affected residences.
Crews will not be onsite tomorrow and will return on Feb. 12 for clean up and to demobilize
equipment.
Crews have reopened valves on the water main to restore water service. Properties may
temporarily experience low water pressure until water lines refill. A temporary outage
normally entraps some air in the water distribution system, which can cause water to
have a cloudy appearance. It also stirs up sediment in water mains that may briefly
cause discolored water. The water is safe to drink.
To clear your pipes of entrapped air and discoloration, run cold water faucets
that do not have a screen, such as those in tubs or an outside spigot. Flush
your lines until the water runs clear.
If you have questions, contact Customer Service at 970-477-5451 during normal business hours
(8 a.m. to 4 p.m., Monday through Friday).
To report an after-hours water or sewer emergency, call 970-476-7480 and press '5' to be redirected
to our answering service.
4 p.m., Feb. 8, 2024
Crews have exposed the damaged section of pipe and repairs are underway.
Water service will remain shut off until repairs are complete.
12 p.m., Feb. 8, 2024
There is a temporary water service outage for affected residents while crews excavate to expose
the pipe and locate the leak.
Water service will remain off until the repair is complete.
9:45 a.m., Feb. 8 2024
District crews are onsite and excavation to expose the pipe has begun.
There will be a water service outage today while crews repair the leak.
Crews will be onsite until the repair is complete.
6:30 p.m., Feb. 7, 2024
Crews are offsite for the evening and will return in the morning to begin repair on the leak.
There will be a scheduled water outage on Feb. 8, from 8 a.m. to 5 p.m. while the leak is
being repaired.
Affected residents have been notified.
The Marriot Streamside is allowing use of its shower facilities until water service is
fully restored. Showers are available from 8 a.m. to 11 p.m.
Affected residents should go to the front desk to sign in by providing their name and
property address. Marriott Streamside is located by the West Vail roundabout at 2284 S.
Frontage Rd. W.
Residents may want to fill containers, buckets, and jugs so that they have water throughout
the day during the outage. Water from a bucket or jug can be used for hand washing, toilet flushing
or for drinking or cooking needs. To flush a toilet during a water outage, pour a bucket of water
into the toilet bowl all at once (learn how by watching this short video) or fill the tank for regular flushing.
11 a.m., Feb. 7, 2024
Due to unforeseen circumstances, the water outage will be postponed until Feb. 8, 2024.
Crews are onsite today removing a couple of trees in order to access the leak.
Affected residents and properties will have water service through the day at lower water pressure.
Residents will be notified shortly.
The Marriot Streamside is allowing use of its shower facilities until water
service is fully restored. Showers are available from 8 a.m. to 11 p.m.
Affected residents should go to the front desk to sign in by providing their
name and property address. Marriott Streamside is located by the West Vail roundabout at
2284 S. Frontage Rd. W.
Residents may want to fill containers, buckets, and jugs so that they have water throughout
the day on Wed. Feb. 7. Water from a bucket or jug can be used for hand washing, toilet flushing
or for drinking or cooking needs. To flush a toilet during a water outage, pour a bucket of water into
the toilet bowl all at once (learn how by watching this short video) or fill the tank for regular flushing.
8:15 a.m., Feb. 7, 2024
There will be a planned water service outage today from 8 a.m. to 5 p.m. while crews repair a second water main leak.
Crews are back onsite and excavation has begun to locate and repair the leak.
Water service will be restored as soon as repairs are complete.
7:30 p.m., Feb. 6, 2024
Water service has been temporarily restored with reduced pressure.
If the situation on the second break worsens through the night, then service may be shut off.
For affected residents:
The Marriot Streamside is allowing use of its shower facilities until water
service is restored. Showers will be available until 11 p.m. this evening (Feb. 6) and again at
8 a.m. in the morning, Feb. 7.
Affected residents should go to the front desk to sign in by providing their
name and property address. Marriott Streamside is located by the West Vail roundabout at
2284 S. Frontage Rd. W.
Residents may want to fill containers, buckets, and jugs so that they have water throughout
the day on Wed. Feb. 7. Water from a bucket or jug can be used for hand washing, toilet flushing
or for drinking or cooking needs. To flush a toilet during a water outage, pour a bucket of water into
the toilet bowl all at once (learn how by watching this short video) or fill the tank for regular flushing.
Crews will be back onsite in the morning to repair the leak.
There will be a water service outage on Feb. 7, from 8 a.m. to 5 p.m.
4 p.m., Feb. 6, 2024
The initial leak repair is complete. However, there is a second leak at a different location along the pipe.
Crews are working on locating the leak and logistics for repair.
Affected residents will be notified and District crews will deliver bottled water to homes.
The Marriot Streamside has graciously agreed to allow use of its shower facilities until water
service is restored. Showers will be available until 11 p.m. this evening (Feb. 6) and again at
8 a.m. in the morning, Feb. 7.
Residents affected by the water outage should go to the front desk to sign in by providing their
name and property address. Marriott Streamside is located by the West Vail roundabout at
2284 S. Frontage Rd. W.
If you have questions, contact Customer Service at 970-477-5451 during normal business hours
(8 a.m. to 4 p.m., Monday through Friday).
To report an after-hours water or sewer emergency, call 970-476-7480 and press '5' to be redirected
to our answering service.
1:45 p.m., Feb. 6, 2024
The leak has been located and repair is underway.
Residents will be without water service until the repair is complete.
10:15 a.m., Feb. 6, 2024
There is an emergency water service outage for affected residents and properties at Alta Circle
and Alpine Drive (see outage map).
Crews are excavating to expose the pipe and locate the leak.
Crews are working as quickly and carefully as possible due to the complexity of this leak.
9 a.m., Feb. 6, 2024
Crews are onsite and excavation to expose the pipe is underway.
Water pressure is being reduced to affected properties due to the complexity of the repair.
Excavation and repair prep will continue throughout the day.
There will be a planned water service outage for affected residents on Wednesday,
Feb. 7, 2024 from 8 a.m. to 5 p.m. (see outage map).
Affected residents may want to fill containers, buckets, and jugs so that they have water throughout
the day. Water from a bucket or jug can be used for hand washing, toilet flushing or for drinking or
cooking needs. To flush a toilet during a water outage, pour a bucket of water into the toilet bowl all
at once (learn how by watching this short video) or fill the tank for regular flushing.
12:30 p.m., Feb. 2, 2024
There will be a planned water service outage for affected residents on Feb. 7, 2024 from 8 a.m.
to 5 p.m. (see outage map).
District crews have developed and finalized a proposed repair plan that will begin Feb. 5, 2024.*
On Feb. 5, all affected residents and property owners will be notified directly of the planned
water service outage on Feb. 7, 2024, from 8 a.m. to 5 p.m. Equipment will be mobilized, and
snow cleared for access to the repair site.
On Feb. 6, excavation and repair materials will be mobilized to the site and crews will prepare
the site for repair.
On Feb. 7, there will be a planned water service outage for affected residents from 8 a.m. to 5 p.m.
Crews will be repairing the damaged section of pipe to fix the water leak.
Affected residents may want to fill containers, buckets, and jugs so that they have water throughout
the day. Water from a bucket or jug can be used for hand washing, toilet flushing or for drinking or
cooking needs. To flush a toilet during a water outage, pour a bucket of water into the toilet bowl all
at once (learn how by watching this short video) or fill the tank for regular flushing.
On Feb. 8, crews will finish backfilling and clean up on site and demobilizing equipment.
*All proposed plans are subject to change. Please continue to check this webpage for daily
updates and information.
2 p.m., Jan. 31, 2024
Due to the complexity of the leak, District crews have been conducting extensive troubleshooting and locating in the area.
This information will be used to design the least disruptive excavation and repair as possible. Crews will continue to work on the logistics for repair and updates will be provided on the scope of the work and timeline as they become more defined.
Residents will continue to see significant Field Operations presence in the area for the next couple of days.
12 p.m., Jan. 30, 2024
Crews are onsite today notifying residents and continuing to assess the leak and repair plans.
3:30 p.m., Jan. 29, 2024
Today, Eagle River Water & Sanitation District was notified of a water main leak at Alta Circle in west Vail.
Crews have been onsite assessing the situation and determining the severity of the leak.
All affected properties have water service and there is no current threat of property damage.
Residents and property owners will be notified directly on Jan. 30, by District staff, with more details and repair plans.
Residents should expect a significant presence from District crews and contractors over the next few days as they continue due diligence on addressing the complicated water leak and repair plan.
Underground utility service lines were located today, and repairs are slated to begin early next week.