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Dec. 6, Water outage due to leak on Geneva Dr.

December 06, 2023

Affected properties: Multiple residences on Alpine Dr., Geneva Dr., Upper Matterhorn Cir., and Lucerne Ln.

2:30 p.m., Dec. 7

Geneva Dr. pipe break The repair is complete and water service has been fully restored to all affected properties. Please see information below about entrapped air or sediment and how to flush your lines. 

Once the repair is complete, crews will reopen valves on the water main to restore water service. Properties may temporarily experience low water pressure until water lines refill. A temporary outage normally entraps some air in the water distribution system, which can cause water to have a cloudy appearance. It also stirs up sediment in water mains that may briefly cause discolored water. The water is safe to drink. To clear your pipes of entrapped air and discoloration, run cold water faucets that do not have a screen, such as those in tubs or an outside spigot. Flush your lines until the water runs clear.

1:15 p.m., Dec. 7

Crews have exposed the pipe and located the leak and are currently working on the repair.

Affected properties will be without water service until the repair is complete. 

9 a.m., Dec. 7 

District crews are onsite and have resumed excavation of the pipe to locate the leak. 

All affected properties remain without water service. 

If you have questions, contact Customer Service at 970-477-5451 during normal business hours (8 a.m. to 4 p.m., Monday through Friday).

To report an after-hours water or sewer emergency, call 970-476-7480 and press ‘5’ to be redirected to emergency dispatch.

6 p.m., Dec. 6

Excavation work has exposed the pipe but has not yet located the leak. Crews are finished for the night due to the risk of damage to an overhead utility and safety concerns. 

Crews will be back onsite at 7:30 a.m. to continue excavation to locate the leak for repair. 

All affected properties will be without water service through the evening and into tomorrow. District staff delivered bottled water to impacted properties and have notified them as well. 

2:10 p.m., Dec. 6

Utility service lines have been located and excavation to expose the pipe and leak is in process. Staff will remain working onsite until excavation is complete. 

11:45 p.m., Dec. 6

Crews have identified the water leak and are waiting for utility service lines to be located. Once complete, equipment will be moved in to begin excavation for repair. Access to the site is difficult and crews are working carefully for the safety of those onsite as well as nearby residents.  

Excavation and repair are expected to continue through the end of the day. 

Affected property owners and residents have been notified and will be without water service until further notice.

8:30 a.m., Dec. 6, 2023

At 11:45 p.m. Tuesday, Dec. 5, Eagle River Water & Sanitation District was notified of a water leak east of a residence on Geneva Dr. (between Geneva Dr. and Lucerne Ln.) in West Vail. District staff responded immediately and isolated a 6” water main to stop the water leak from surfacing and to prevent property damage.  

District crews are onsite today to assess the situation to determine the full outage area and extent of the leak. Once the leak is located, utility service lines will need to be located and contractors will be deployed to mobilize equipment for excavation.

Affected property owners and residents have been notified and will be without water service until further notice.

The below map was produced by Eagle River Water & Sanitation District. Use of this map should be for general purposes only. ERWSD does not warrant the accuracy of the data contained herein.

Geneva properties impacted