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FAQ

If you have questions about anything District related, please contact our Customer Service team and they will be happy to assist you.  (970) 477-5451 or [email protected]

For info about rate changes, visit our Rate Change FAQ page

Where does my water come from?
Customers in Vail receive their water from the alluvial aquifer in the Vail basin. Customers in EagleVail, Avon, Beaver Creek, Arrowhead, Cordillera, Berry Creek, and Edwards primarily receive their water from the Eagle River. All local drinking water is safe, clean, and delicious! 

Why is it important to conserve water? 
Our vital water resources are limited. With more people, development, impacts from a warming planet, and transmountain diversions, we must all to do our part to use water efficiently and to conserve it. 95% of the water we use indoors gets treated and sent directly back into the river. Only ~20% of the water we use outdoors returns directly to the river. We must all reduce our use, especially outdoors. 

How do I conserve water? 
There are many ways you can reduce your use to conserve water. Cutting back on outdoor watering is where you will have the greatest impact to conserve and save money on your water bill. 

  • Maintain and update your irrigation system so that it is watering efficiently. 
  • Get an irrigation audit to ensure you are using only what your landscape needs. 
  • Follow the watering schedule based on your odd or even address. 
  • Replace your lawn with native, low-water landscaping options. 

How do I get a rebate for conserving water? 
The District offers several rebates for taking steps to reduce your outdoor water use. Rebates are intended to provide incentive and remove barriers for those interested in reducing their outdoor water use. Depending on where you live, there may be other rebate programs you may qualify for to double your dollars.

Go to our Reduce Your Use Rebate Program page to learn more. 

What is the watering schedule? 
The watering schedule is based on your odd or even numbered address. Even number addresses can water on Sun, Wed, and Fri. Odd number addresses can water on Tues, Thurs, and Sat. There is no watering on Mondays and all watering must be done before 8 a.m. or after 8 p.m. 

How much water does an average person use in a day?
Between your shower, toilet flushes, glasses of water, dishwashing, laundry etc, the average person uses ~100 gallons of water per day. 

How much water do I use every day?
If you don't know, register for WaterSmart! This is a free account where you can access your home or businesses water use. You can see how much water you or your family use per month, compare it to previous year's use, and get alerted when there are possible leaks. Paying attention to your water use and water bill is a great first step in conserving water. 

Who should I contact with other questions about my drinking water? Please feel free to contact a water operator at the Avon Drinking Water Facility with general water questions at 970-477-5401.

Can I take a tour of a water or wastewater treatment facility? Tours are available at each of our drinking water and wastewater facilities by request. Tours are generally reserved for school or community groups. If you are interested in scheduling a tour, please contact Communications and Public Affairs Department at [email protected].