Customer Service
The Eagle River Water & Sanitation District provides round-the-clock emergency response.
Report a leak, main break, or other service problem by calling 970-476-7480, at any time.
The Customer Service Department is responsible for delivering quality service in the areas of utility billing and customer support. This includes customer contact (telephone and walk-in), payment processing/cashiering, credit/collections, meter reading, and billing and tap fee collection.
Contact a Customer Service Specialist by calling 970-477-5451.
The Customer Service office is open Monday through Friday, 8 a.m. – 5 p.m.
The Customer Service office is closed when District administrative offices are closed, as follows:
• Monday, January 2, 2012 • Thursday, November 22, 2012
• Monday, May 28, 2012 • Friday, November 23, 2012
• Wednesday, July 4, 2012 • Tuesday, December 25, 2012
• Monday, September 3, 2012 • Tuesday, January 1, 2013
Office closures generally include administrative functions, billing and customer service, and construction projects; they do not include water and wastewater facilities, which operate every day of the year. To make a payment when the office is closed, please use the payment drop box at the Vail office (846 Forest Road).
To report a water or sewer emergency, call 970-476-7480. If the office is closed, press "1" to be redirected to an answering service, which will contact the correct employee(s) to assist.