Water Supply Emergency

Water Supply EmergencyWhat is it?

A water supply emergency may be declared when the ability to deliver an adequate amount of water to customers is threatened. Circumstances that can affect the amount of water in the public water system include:

  • natural conditions such as drought or low stream flows
  • serious operational challenges such as pump failures or main line breaks
  • fighting fires that may require extraordinary amounts of water for an extended period

 

Water supply emergencies may be localized in a specific area or can affect the entire public water supply system. They are temporary and can last for hours, days, or longer; the length depends on a variety of factors and conditions.

What happens?
When a water supply emergency is declared, water use is severely restricted – or unavailable – and it may pertain to indoor use, outdoor use, or both. Fines may be increased for water use violations and warning letters are not issued.

Indoor use
If a water supply emergency affects the water available for indoor use, customers are asked to only use water for essential indoor purposes, such as drinking and limited flushing and bathing. Water should not be used for dish washing, laundry, in-home water features, and other non-essential purposes.

Outdoor use
When a water supply emergency affects the water available for outdoor use, customers are prohibited from using water outdoors for any purpose. Automatic irrigation systems, water features, etc. must be shut-off until further notice.


Water Supply Emergency Fine and Shut-off Schedule
If outdoor water use has been banned, any water used outdoors constitutes a violation of the water supply emergency and will result in fines and possible shut off of your water service.

Customers that have no previous water use violation fines:
1st Offense: $100 per SFE fine and letter
2nd Offense: $100 per SFE fine + $100 Shutoff fee and letter

Customers that have violated the normal water use regulations:
1st Offense: $100 per SFE fine + $100 Shutoff fee and letter

Notice of a water supply emergency is given through a variety of methods, as appropriate for the situation. These include: phone calls, Eagle County Alert (EC Alert), email, electronic message boards, news releases, advertisements, messages on monthly billing statements, online forums, and posting on erwsd.org.

For more information, contact Customer Service at 970-477-5451.